The Host Business Suites at WTC

Great.

My room had no water at all. Not the bathroom sink not the shower. I advised them upon arrival and they promised me a quick fix. They never got it working and told me they couldn’t move me because they were booked, even though I found out by a maid that they did have other rooms. I guess they didn’t want to move me because I paid through Hotel.com. I told them I had a business meeting in the morning and again they promised me to have it fixed by 8am. Then by 9am. No one showed up till 9:30 am. After 15 minutes of him not figuring out what was wrong, I had to leave for my business meeting with no shower. When I asked for refund they said sorry, you booked through Hotel.Com so we can’t help you. To add insult to injury, I couldn’t even get a juice from my included “free breakfast” because it was now 10:02 am and the breakfast ended at 10:00 am. Mind you I would have come down much earlier than 10:00 am if they had actually had running water. When Hotel.Com called them they refused to work with Hotel.com because they said I “used the room”. They failed to admit that they kept promising me that they would send someone at any minute in order to keep me from leaving. Luckily, Hotel.com stepped up and issued me a full refund. For this I was grateful. This hotel which has no elevators, no ac, no towels, no iron or ironing board, is a pathetic excuse for a hotel, don’t stay here. And I NEVER write bad reviews. Apparently they don’t shower so it wasn’t a big deal to them.

Everything was okay but the amenities were not as okay as they seemed on the website, the neighborhood is great a lot of things nearby.,

This is a very nice little hotel. The only complaint I have is that there are only stairs for the 4-floor building, so if you come with heavy luggage it can get tiring quickly.

It was a good hotel/ apartment for the price. The area was good and it was safe. The bus stop was near and easy to get around from there. The hotel is newly renovated. We were there in February so it was nice and cool, I do not know what the condition would be in summer. It did not look like the hotel had air conditioning.

There was basically no hot water and there was no heat in the rooms and it was cold in Mexico those days

Dangerous Area at night time, very nice hotel though. Extremely nice staff.

The staff was great, I enjoyed my 5 day stay. The only complaints I have are that they only change the sheets every 3 days (unless otherwise requested) and that there’s no elevator, going up the stairs is quiet tiring when you’re on top floor.

This hotel was clean and central to various popular sightseeing locations. A public bus is about 2 blocks away however I used Uber or local taxi. There are several restaurants, a Starbucks and local food restaurants that are walkable. Breakfast was simple and good. Only reason I have 4 stars for service was because this hotel promoted breakfast starting at 730am however on the weekends it starts at 8am so just to think about it when planning tours on the weekend.

The service was really good, the mattress was the best! So comfy. Breakfast was yummy and fast. Everything exceeded my expectations as I was a little bit nervous it could be loud but everything went well and I am not sure if it is because the city was very quiet in general the first week of January that is when I stayed. I will definitely come back.