I spent five hours at the hotel with my kids after arriving from a late flight, feeling completely exhausted. We decided to go to the restaurant where some cakes were displayed in the fridge. My son saw one and was very eager to have a slice.
When I asked the server for just a slice, he checked with another staff member, and I was told they donât serve slices â only full cakes. What was even more disappointing was that they seemed to be discussing the price among themselves in their own language, seemingly deciding on a quote arbitrarily.
All the while, my son was crying and struggling, and despite seeing this, the staff showed no concern or effort to assist. I left feeling incredibly disappointed and frustrated.
This experience was far from family-friendly, and I would not recommend this hotel to families with kids. The lack of empathy and poor service was unacceptable.
As they had pictures of swimming pool in their gallery at online platforms, they didn't have it actually at the property itself. They said it has been converted into a lawn a few months ago..So that was kinda misleading..otherwise everything was perfectly fine.
The room was clean, comfortable, and quite large. Staff were very helpful and responsive.
The breakfast was great with lots of options, including fresh fruit. The staff in the restaurant were exceptionally helpful and attentive. They made sure I had everything I needed.
They also offered a really wonderful dinner.
I was a little nervous arriving late at night, but they have great security and I felt quite safe.
This hotel was great, service good food OK .It was as presented on the website a 4-5 star hotel not something I can say about all hotels in India.It was an excellent stay wish I had booked for longer
The beds were not clean. Bed covers looked dirty. The mangament did change the bed sheets.
The carpet between the beds were not clean. Looked like has not been cleaned for days.
pro: clean,gated, desk staff very amicable a especially considering a 1am check in
con : not nearby IGA aeroport as advertised. 30 min taxi cost around 25$