8/10 Très bien
26 août 2021
Terrible service but great room with awesome view
So let's get the negative out the way to start. Check-in time is 2 pm. We arrived at 1:30 and our room wasn't ready which was obviously understandable. We left our car in their free parking, our luggage at the desk and went out for a bite to eat. When we came back at 2:10, our luggage was by the desk unattended and not in a back room and our room was still not ready. We had to wait until 2:30 for our room. Was there any form of apology ? Nope ! And to top it off, the floor of the room was still wet when we got there...
Now the room itself was awesome. Fully renovated, large, comfy bed, great TV selection, fast and reliable Wi-Fi, a mini-fridge, a large closet and a balcony with view on the Black Sea (as all rooms do). The rest of the hotel also needs to be renovated however.
For some reason, breakfast is served late (from our point of view) in a lot of hotels in Georgia : 9 am. This was an issue especially since we wanted an early start to our day. The buffet was so-so with too many (hungry ?) people trying to get their share at once. A note : juice does not equal water + syrup...
Aude
Aude, séjour de 1 nuit
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