There was total confusion about our booking. Why do you use agents and end up overbooking? We were told there was no booking for us when we were on our way to Gweru already. As if that was not enough, wevweee asked to pay afresh and claim back what the agent had already received.
The whole thing was avreal MESS. Another senior member of staff then did a cirrection by offering us a room accepting what we had paid to the agent.
That room was kids room. We didnt accept it and adked if we coukd have a another room. We had to pay extra amount for that room which was a lot better and acceptable besides walking with our luggage for half a kilometre.
If we didnt have extra bit of money on us, we could have been thrown out after a proper prefessional booking per world standards which left us paying for the booking and an added amount for a mistake we never caused.
We deserve a refund.