so i don't usually even bother to write reviews but i wanted to share a few details about this one for fellow travelers.
first and foremost, it's an incredible value for the price, take it as it is. if you want luxury, then look for a luxury hotel somewhere else. but if you want convenience and simplicity, this place hit the nail on the head.
after deciding to go to Machu Picchu instead of staying in Cusco the whole time, we wanted something super convenient and simple to check into upon our return. this place did the trick - it was convenient, right around the corner from the PeruRail train (San Pedro Station), and the staff were very helpful with our questions and requests (i.e. arranging a tour to Rainbow Mountain, flexible checkout, etc). they were super friendly.
the only down side, which is why I didn't give it 5 stars, is that the hot water and/or water pressure in the shower was a bit unpredictable. but that was truly a minor inconvenience against an otherwise ideal stay.
it can be confusing to pick a hotel with so many mixed reviews from different people. i think that some people who leave reviews are expecting a Rolls-Royce experience on Hyundai budget. let's be real. i stayed at a luxury hotel on the first part of my trip, and that was nice - but on the tail end of the trip, we stayed here, and it was perfect for what we needed. a safe and affordable place to sleep the night and leave our suitcases in while we went out on daytime excursions.