Preface our review by fact that elevator not working . No chance of repair. Necessitating carrying heavy pieces of luggage up very steep and dangerous stairs. I am 84 and wife 72. We would have cancelled and sought another hotel.had we known. This after tranatlantic air travel and 7 hour time diff. Our first room had termites swarmingthereby needingto change to a higher floor. I can go on and on about air not working, no ability to call desk because staff was helping people with bags. Plugs foruUS folks needed adapter so phones not charged. Location a neighborhood at least with a grocery around corner.
Now kudos to valiant staff who were outstanding. Especially the following people: Collins, Vaselika and Sven.