Very disappointing, due to the following reasons.
- The hotel name is ‘’Augsburg-Hotel Sonnenhof’’, but it is not at all in ’Augsburg’ city. It is very far from it, in the middle of nowhere.
- No consideration at all about Hotels.com VIP status, even the hotel is identified as VIP.
- No help from the reception, who is primarily expecting that you pay the room.
- On the website, there are very nice pictures about a Sauna. However, there is no open, without any information on the website.