Never Again !
This was our 3rd stay at this hotel. This time, we had a problem with our booking made for 4 adults through Expedia, as the room booked said it was for 4 people but in reality, it was only for 3. So, we went back to reception to advise them of the problem and asking if it was possible to have a room for 4. We showed our reservation, which clearly stated it was 4 adults on it and the receptionist response was really rude. (We didn't catch her name, but she had very thick false eyelashes). She laughed at us and told us that it was not her problem and got up to leave the front desk. So, we insisted and asked her again for another room. She started laughing at us again, began insulting us with rage and arms in the air and threatened to cancel our reservation. She also accused us of shouting, which was not true, we were just unhappy with her very bad attitude. Besides, another employee who was there the whole time, came to our defense and tried to calm her down. The receptionist was rude, had a bad attitude and was very unprofessional. This kind of person should never work with customers. Unfortunately, we also spoke today with the management of the hotel (Claudia) about the matter, but the discussion turned out to be disappointing, because they only blame Expedia and do not apologize for the rudeness of their employee towards the customers. For these reasons and other noise issues during the night, we will never return to this hotel again.