I’m a loyal Hilton customer and have stayed at many Hampton Inns, but this one was by far the worst. We arrived around 1 a.m. to find trash and crumbs in the elevator and hallways. Our room wasn’t vacuumed, and there was black mold in the shower. Exhausted, we went straight to bed, only to wake up with bug bites all over our legs and arms. My partner had the same issue. We also found black flea droppings in the bed.
We decided to check out early, canceling our second night. At the front desk, another guest was complaining about the same issue. We were told to speak to the manager, who emailed us stating a refund would only be issued if fleas were found after an inspection. Despite multiple emails and calls over the next month and a half, we received no follow-up, no inspection, and no refund.
I understand things can go wrong, but the lack of communication and accountability was frustrating. This experience was a huge disappointment, especially from a brand like Hilton.