I book 2 nights at the Grand Hotel Petersberg end of Friday 31st march 2017-2nd April 2017 for a weekend on hotel.com.
No reception at the entry, not friendly, no one took care of my luggage or car till I insisted to help me (I came for 1 week exhibition from Paris). Room was one single bed (90x200cm). I asked for a big bed. I had 2 (90x200cm) bed and paid extra fees. The rooms are very very oldy, not renewed. Curtains has some holes and don't even close properly. I decided to eat at the restaurant, while there was some space left no one received me. after waiting 10min, I went to the bar and asked for a Salad Caesar on the menu. No salad available in the kitchen. It took 10min to the waiter to figure it out (5 stars???). No other salad where offered in replacement. I asked for a tapped beer, it took 5min to the waiter to serve it because it was probably the first tapped beer of the evening even if it was around 10pm. I ordered a 25€ dish with smoked salmon. It took 25min to bring the dish. Salmon was not fresh but eatable, the worst was the salad around, it wasn't fresh like the dish was stored many hours ago and was smelling bad. For this price and in a 5 stars you expect something fresh and better. Anyway, I decided to go to bed, but I wasn't able to close the curtains because they were designed to tight so I had the light from outside. The reception didn't believed me. I asked them to come in my room to try (see pictures)...and had same issue.