I have booked a room via a website where I'm member. When I arrived at 21:40 to check in, I was told by the receptionist that my reservation was not on the list. I had to fight and discuss the matter non stop after an exhausting flight, while being starved and tired with all of my luggages. My reservation could only be found at last at 22:23. The receptionist not only did not do something to compensate the time loss but she did not have the basic courtesy to apologize the trouble that has caused . I am extremely disappointed by the services. If it wasn't because of the lag of check-in process, I could have enough time to eat and go to bed early as I would have a very important audition early in the next morning. Most upsetting part was the attitude that the employee of the hotel conveyed to its client.
Ps: When we thought of calling your customer service based in Australia, since all other offices were already close, the receptionist did expect I will call from my mobile, even knowing the great extra charge a such international call will cost me. At the end I had to do it from my phone anyway since the reception's phone could not reach any of the international numbers.
About the other numbers dialed we've tried to reach before that, this was from my phone as well!