I was pleasantly surprised by this hotel, from the moment of my arrival to my departure. Upon my arrival someone came to take my luggage, I was checked in quickly and the staff were very polite. The room was great, nice bed, bathroom was a treat with a tub and a very comfortable shower. There was quite a bit of dust in the room and the window was dirtier than I would have expected. The hotel is close to many different shops and places to eat, including American favourites, as well as Asian selections like Sushi and so on. There is a free shuttle service to get to the airport, but the metro station is only 2 stops from the airport if you miss the shuttle and you are travelling light. The staff were on their toes to help and even loaned us a corkscrew. There were a few part of the hotel, notably in the spa area, that needed work and cleaning.