Accommodation
Our decision to book a 4-bedroom chalet at York Surf Club was influenced by enticing photos on their website. Unfortunately, the reality upon arrival was a stark contrast. The room was shockingly unclean—dirty floors and very poor maintenance. On our first night, we had to rush to a nearby Dollar Tree to purchase the most basic amenities like utensils, drying cloths, dish soap, mop, and disinfecting wipes just to begin addressing the mess. Moreover, the chalet was supposed to accommodate eight people and include a dining table and chairs, as advertised, but ours had none.
Interaction with management
Beth, one of the owners, demonstrated a defensive and dismissive attitude when we politely raised our concerns. She attempted to justify the hotel's poor condition by blaming recent storms in the area, which is not a valid excuse for false advertising. She was unapologetic and seemed unwilling to acknowledge the glaring discrepancy between the advertised images and the actual room condition.
Location
The hotel is far away from Long Sands Beach.
Facilities
The hotel's pool also left much to be desired, with disgustingly dirty water that made swimming unappealing and unsanitary. The misleading representations on the hotel's website were deeply concerning.
Overall Experience
Our experience at York Surf Club was marred by misleading advertising and unacceptable room conditions. Beth's defensive and dismissive attitude was unacceptable.