I have been in many hotels but to be honest, i was not expecting such an excellent customer service level. We arrived very late around 1:30 a.m and we were welcomed very warmly and all the information were given to us nicely. It was lockdown period in Istanbul and all restaurants closed at that time of the night. They offered us a very nice meal (free of charge) , served to our room!! The tenant is a very kind person, always available to help you with anything. The room are very nicely decorated, no noise outside, perfect location, hotel staff is very nice as well, same for breakfeast. I could write more about this wonderful experience. We will come back for sure and i highly recommand this hotel. Best experience ever.