4/10 Correct
10 avr. 2017
A worst experience ! Run away
I stayed 6 nights at Hotel Hotu Matua and it has been a worst experience :
I registered at 3pm, the room was not ready. I was supposed to pay 6 nights and they charged me the wrong amount at the beginning.
The room was very noisy with a poor level of cleaning (hair, hairbreads, dust, etc..). The front desk agents are unprofessionals, they always used their smartphones with music and noisy conversations.
I had this worst experience with the supposed "General Manager" in flip flops at the end because the first receptionist did not charged the right amount for the stay. We had to regularize the situation 1hour before the check out and the try to ROB THE GUEST, using a non-official currency change rates !! So I had to negociate the currency change rates as they wanted to charge more money than it was supposed.
To resume : poor quality hotel, unprofessional employees, robbers on currency change rates ! Run away travelers there are many other good hotels in Rapa Nui !
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