Vitruvius Smart Hotel & Spa

Where to start!... Firstly this is not a 4* hotel, not even a 3*. I'm not sure what is Smart about it, there is no spa, no bar, no balconies, no room service, in-fact most of the listing is fake. Hotels.com should remove it! It's 6 months old and everything is broken and falling to bits! Our 1st room was freezing cold and there is no heating apart from the AC but the room wouldn't warm up because the 'soundproof' windows didn't close properly. It was dirty and the shower full of hair. There was also no balcony or city view as the listing on my booking said. I complained but the response was 'sorry, only the master suit has a balcony' and 'we are fully booked' so deal with the issues. Eventually another staff member agreed to move us (they weren't fully booked, there was just issues with every room) . They moved us to an 'upgraded room'... it was completely the same just smaller! But it was warm so we were happy. Then when we showered we discovered that the glass box of a bathroom was designed so badly that all the water just flowed out into the bedroom, turning it into a skating rink. Pretty dangerous! They seemed shocked that this was happening but reading other reviews, I can see this is an old fault. So we had a damp room and towels all over the floor for our stay. This hotel is falling apart. Any good reviews here must be fake. I'd book somewhere else. I'd suggest the hotel stop lying about all the services they don't actually have.

This was the first time I experienced blatant lies advertised by a hotel. On the website it states there is a pool, spa, bar/lounge and room service. None of this was present or available at the hotel. When I brought this up with staff they were quite indifferent, claiming that all of these amenities were supposed to be open weeks ago. Given that the amenities were the reason why I chose the hotel, I felt slighted and cheated. No apologies were given. To top it off the neighborhood is terrible, I literally witnessed someone putting needle in their arm in broad daylight. I suggest staying somewhere else and to read all of these reviews.

A hotel that seems to have just opened. It’s new and clean but had no internet service in my room and no towels. When I asked for towels I got a bath robe and face cloth. The service was friendly but they didn’t seem to care that they couldn’t even supply the basic service all hotels have (internet and towels)

This is an oasis and little gem inside of a pretty rough section of Athens. I felt very safe in the hotel and arriving by taxi is easy, or reaching the metro during the daytimes is a very quick 3 or 4 minute walk. The rooms are new and light-filled with excellent, motorized shade & curtain options. Very comfortable bedding and bathroom/shower. Spa was under construction or being fixed when I arrived, but use of the facilities were not included in my room rate so that was ok. There is no business center like the hotel website says, but this might be an oversight? Front desk staff is excellent. The hotel staff went above and beyond to help me recover an item I left behind in the room. Very grateful and I would stay again if I have business in the area.