The hotel itself is fine and there are some nice staff, but they really need to work with some of the others who were quite rude and not helpful. They also sometimes would give contradicting information.
One day we were told to go to breakfast in a certain restaurant and the next day when we went there they said it was "only for business class"
It is listed as pet friendly - but when I got there they tried to charge me double what is on the hotels.com website (and only agreed to the advertised price when I showed them the website)
Also as a pet friendly hotel, I was told I couldn't let my dog walk across the lobby (on a leash heading back up to our room) - quite rudely. Another time I was carrying him back into the hotel and was told "you can't bring it in here" before anyone even asked if I was a guest.
As I said, some of the staff are very nice and helpful, but others, especially with the security team, really need some skills, attitude, and how to deal with guests upgrading
There are actually two hotel buildings. The place can get crowded and eating options can be limited (unless eating is based on drinking beer). Breakfast is excellent, almost worth skipping a meal.