Comfort Inn Pensacola - University Area

Stayed for three nights. Hotels.com and the hotel did not communicate properly and I was overcharged which left me with less money to spend on my vacation. It was refunded, but not until two days after I was already home. And there was a large roach on my daughters pillow which I caught and disposed of. But that was the first time we entered the room. Didn’t see anything after that incident. Generally speaking, the rooms were comfortable and nice.

I stayed with my family. The only compla3

Check-in was great, the person who checked us in was very courteous and friendly. However, nothing was said about no the new rules about the cleaning of the rooms every third day, and after the second day of not cleaning the room or getting fresh towels, I asked the front desk to please have the room cleaned that day, again was not told this had to asked before 9am that day or it would not get done. We were there for 4 days and the trash was never taken out, the room was never cleaned and fresh towels were never given. The area around the hotel did not give the feeling of safety, there were people loitering in the parking lot that were clearly not guests, this was every night, and not one or two people but several people just loitering, it had the appearance of drug activity. I would not recommend this hotel to anyone and I read many reviews before booking this hotel. Not sure at this point if the reviews were from actual guests.

The hotel itself was nice. Pool was amazing! Clean and comfortable. The air in the room was not good but thats probably because it was the top floor. It was bearable but not comfortable. The the thing you pull-up for a shower required a lot of preasure to pull up and put down so we just left it up. Minor inconveniences were our only issues. Overall it was a pleasant stay and i would stay there again. Staff was wonderful as well!

Great location and price! Fit my needs just right.

I booked two nights at the end of my vacation because it was closer to the airport. It was clean it was comfortable the staff was outstanding right down to the maintenance department. I had a slight issue with the TV in my room the night we checked in. I did call the front desk and I was told he would come up and take care of my issue but never showed up. I brought it to the attention of the front desk the following morning I think her name was Whitney but I don't remember she was so accommodating pleasant and made sure it was taken care within 10 minutes. The only downside I found to the hotel was it was a little difficult to find it the entrance is kind of hidden or you had to get into it by the strip mall.

The breakfast was good, and the lady in charge of breakfast was very pleasant. Also, very clean breakfast area.

It was a very pleasant stay as we were picking up our son he was graduating from college there in Pensacola. The room was very clean and the beds were very comfortable the only thing is is that the pillowcases were very wrinkled. Other than that everything was very nice and clean

Clean, comfortable hotel in great condition. Good breakfast choices.