A rather strange experience - my booking included breakfast, but on arrival I was told this only included cereal and I was asked to pay an extra £5 to receive a better breakfast! However, the following morning, lovely, friendly and helpful Lesley provided a full breakfast without extra payment. Also, the central heating boiler was not switched on and so there was no hot water. The fact that I had specifically found and booked a room with a bath/shower combination turned out to be pointless, as I was unable to have either. Despite all this, the room was large and both it and the bathroom were spotlessly clean. It would have been nice to have blackout blinds or curtains as the room proved to be very light during the night, which meant I did not sleep well. Although I did not need it, the lift was out of action. I also found out that there were no staff in the property overnight. A somewhat disappointing stay.