We booked this room as Hotel.Com claimed it to have a king and 2 single beds, so I paid the extra to upgrade.
On arrival, there were no single beds in the suite and one of us had to sleep on a very uncomfortable camp bed for the week. The amenities at the hotel are good but very tired and some maintenance and upgrades are needed. For example lights were out everywhere throughout the hotel, equipment in the room didnât work. The sauna was out for our entire stay and the womenâs door sensor to get back into the changing rooms from the pool was broken. I booked a massage (which was lovely) however, the couch was old and the faux leather had flaked off.
Breakfast was minimal and unappetising, although we had paid, after day two we skipped and went elsewhere. Dinner, was lovely every night and a real credit to the chefs.
Maid service each day, but it was rushed and no cleaning, after day 4 of the jacuzzi being used scum and bits from the jets put us off using again, which was a real shame as it was a lovely treat. Hotel claims to be sound proof- absolutely not the case and the noise from the traffic and roaming dogs barking all night was incredibly difficult to sleep. Staff are attentive and always on hand. I am trying to be as honest as possible here and not to offend, as the staff were lovely. However, it wasnât a cheap break to stay here and I would have appreciated an honest review at my time of booking. Itâs not really a suite! more a large room.
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Das Welness Bereich ist veraltet in der Sauna sind die Holzlatten lose Das Bett ist veraltet und unbequem ist keine 5 Sterne wert maximal 3Sterne Umgebung und Lage ist Ok man braucht kein Auto
The overall stay was disappointing, unfortunately.
The hotel has not been maintained for a long time it seems. Our room had a broken mirror and the bathroom was flooded after every shower. None of the drains, including the in the sinkâs, worked. The pool/spa area had the same issues - no maintenance at all.
The walls are paper thin and you better bring earplugs if you want a full nightâs sleep.
We paid for the breakfast but were really disappointed. Probably the worst coffee and juices ever served.
The people working there were nice and polite, which makes up for some of the other issues.