Hyatt Regency Mexico City

Very good location in Polanco near restaurants, shopping and Anthropology Museum. Impeccable hôtel. Exceptional service. Great facilities (gym, pool and restaurants) and very interesting hotel lobby architecture. Very clean rooms. Thank you to the staff for the great services offered to us during our stay, we felt like family!

The service is poor

Excellent Stay

This proved to be the best hotel of all our travels. The staff was fluent in English and was helpful in every way from connecting my Iphone to texting and flagging down our Uber driver who could not find the right entrance to the hotel. They were ready to make a hotel car available to get us to the airport in time. This visit puts the Hyatt at the top of my list for hotels for future travel.

I stayed at Hyatt Regency Mexico City from the 16th to the 18th of Dec with my colleague, two nights each last week, during my business trip. I am highly annoyed because a staff made a couple of false transactions of credit card payment there. In other words, I found two wrong payments onto the meeting room charge of its usage. I booked two nights of two rooms for myself and Ms.Kim. Also I payed those room fee as well as the meeting room charge separately. However, the staff tried several transactions by card machine and made the card payment of three times duplicate which were the same amount of meeting room charge. So please be careful and double check if all charges are correct or not when you do check-out. If you don`t, a staff will make overcharge which can be regarded as a crime of fraud. Or never use this hotel. Then you can avoid this kind of matter.