Sheraton Suites Old Town Alexandria

The hotel is getting a bit dated but the guest room layout was very nice. The bedding was amazingly comfortable! They need to consider upgrading the technology in the rooms. As a business traveler I need multiple charging options and the room lacks.

We have stayed at this hotel many times. They no longer have a swimming pool. Our shower didn't work properly. The water can out in a single high powered streamed. We told the front desk on our way out one morning. They sent an engineer to "fix" it. It worked properly for about 5 minutes. The toner on the printer was out the entire stay. However, the front desk did print our boarding passes when asked. I think we will be trying the nearby Holiday Inn for out next trip.

Great service from the staff. They were very accommodating.

I'd requested a twin-bedded room for one of the rooms we booked but none were available at all during our 3 day stay which meant one of our party had to use the sofa bed which wasn't particularly comfortable. Other than that misunderstanding, everything else about our stay was positive.

Pool is closed and the extra fee for the concierge suite was very limited. The espresso machine was broken and I reported it several times but it was never fixed. They had a voucher system for appetizers/drinks/breakfast. The voucher was only good for one appetizer that was on the regular menu. No drinks and the breakfast buffet was also limited with a buffet that was cold. I did enjoy the room.