Nice and cool place, very central! Unfortanely we had several pravtical hick-ups. We did not receive the welcome Mail with access to the electronic key, but fortunately, there were someone in the reception when we arrived who actually checked us in. Unfortunately he forgot to mention that there was a back-up key in a «locker-box» which would have been nice to know when the eletronic key stoppet working on day 2. We found a phone-number after some time and he guided us to the key. Also the reception was unaware that access to a gym was included in the booking, but he was very helpful, and arranged for access to the nearby gym which we enjoyed. When we arrived, there was food left in the fridge from previous guest. On day 2 also the wifi fell out, as well as the hot water. The housekeeper managed to fix the hot water in the afternoon (a fuse on the heater), but the internet was still down (and thus the Netflix access on TV) for the rest of the stay (4 days). On day 3, we did not get clean towels or filling up of coffee/tea. All these incidents makes the score go down from a very nice place in beautiful Leiden. PS, the bed was very good, have seldom slept so good away from home!