Overall out stay was "fine" but I won't be booking the Four Points in Perth ever again. I'm not one to complain but there were a number of factors that really impacted our experience:
(1) I was signed up to Marriott Bonvoy rewards after specifically declining when asked during check-in. Besides the data privacy concerns, the spam in my inbox was daily and not appreciated. It was such a pain to close my account I eventually went down to reception and made it their problem
(2) Breakfast was "OK" but there was a sever lack of cleanliness and care for hygiene. We had breakfast 6 times and each time found that surfaces and shakers were greasy, already used utensils were put back with clean ones and the seemed to be a lack of care from the staff to help out when asked. The food also left a lot to be desired, we often didn't finish our meals and left food on our plates which is very unlike me!
(3) Housekeeping was a joke. Our used cups and mugs weren't removed when requesting the room to be cleaned, and instead were grouped under the TV. There was a stage that we had 4/5 there after requesting a room refresh
(4) The whole hotel needs a review, especially if they're "4 stars". The carpets in the hallways are dusty and stained, the curtains in the rooms are just as bad. The hotel is pretty run down overall.
For the price we paid including breakfast, I was very disappointed and hope that anyone reading this carefully researches other reviews before deciding to book
Our stay was mostly fantastic. Breakfast was lovely as usual and our room was clean and pleasant.
Our only issue for the stay was on the Saturday night we (3 of) ordered cocktails at the bar. There was no one else waiting for drinks aside from us and it took 25mins to get the 3 cocktails to us, which we understand they do take a little longer but we did think that 25mins was quite a long time to wait. The food we had was delicious but!
Other than that we were very satisfied with our stay! Thank you
We stayed for 2 nights, found all staff to be helpful, friendly and a good selection at the Buffet breakfast.
Rooms are a little dated but clean and suited our needs.
We were for the first time in Perth and in this hotel. Hotel was clean and rooms were clean. Linens were changed everyday. Noise from the other rooms was clearly heart, so minus for that. Breakfast was quite standard, minus for coffeemaschine which gave very lowstandard coffee. Reseption personnel were very polite and helpfull.
Late arrival and staff very welcoming. Had breakfast every day which was excellent. Had dinner in Bar 2 nights. Service was quick and well priced and enjoyable. Staff all over venue were excellent and very friendly. Would recommend this venue.
Had an awesome weekend at the hotel. Had a king room it was very clean and well maintained. All staff were very welcoming with a smile on their faces to check you in. Check in was very easy and the valet parking available.
Highly recommend this place and the one staff member who needs to be recognised for a wonderful check in and check out is Lucian Tiliai made everything so easy and if had any questions he was very happy to answer all the questions I had. He made sure that my mum and I had a wonderful stay.
We love staying here as it is very close to the venue where we attend a lot of events. It is Handy to the freeways both North and South and easy walking distance to shops and the city centre. Staff are very friendly and attentive.