Quality Inn Rome - Verona

Disgusting

Worst place in the world. Would rather sleep in the city dump. Before I stay there ever again.

Michael, Séjour en famille de 2 nuits, Début du séjour le 4 oct. 2021

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Cheap on the electric but otherwise average

It was a decently clean room, needs to be swept behind appliances and the desk but that's a small nitpick. Iron didn't work for me but thankfully that was optional. What made me upset was that they NEVER tell you that all the appliances are unplugged when you check in. No verbal warning, nothing written, and I don't recall seeing anything about it on the site. I even called about the tv not working and no one told me then! I had food I had to throw away because they said nothing and I'd gone to sleep right after I put it in the minifridge. They need to put a warning about that on the paper they give you, because I've NEVER had a hotel do that before. So word of warning, make sure your appliances are plugged in properly and test everything immediately because they're cheap about the electric apparently. Wish I could get a partial refund but I know they won't give it to me Overall rating: 7/10 Cleanliness: 9/10 Customer service: 5/10, because of said issues and because they have some rude staff members

Jeanette, Séjour de 4 nuits, Début du séjour le 23 sept. 2021

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Very discussed

Drug dealing in parking lot. Both nights. Had no remote for tv. Person at front desk insisted it was in room and it wasnt wanted 50.00 deposit for one. I would take this hotel off your site. Very disappointed.

Barbara, Séjour en famille de 2 nuits, Début du séjour le 27 août 2021

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We left right after checking in due to worry about safety.

Shonda, Séjour en famille de 1 nuit, Début du séjour le 24 août 2021

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Good for an overnight

Séjour de 1 nuit, Début du séjour le 21 août 2021

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The check in was good but the cleanliness was ok. The hallways had big garbage cans with no bags and in the heat u could smell them. Terrible. The appliances were dated and didn’t work well. It was ok to stay but would choose another option if available.

Britney, Séjour en famille de 2 nuits, Début du séjour le 20 août 2021

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Place was dirty and nasty

Loretta, Séjour en famille de 1 nuit, Début du séjour le 14 août 2021

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The place is deteriorating, especially the exterior. Some interior upgrades were oddly done (carpet replaced with flooring, but still has carpet along the bottom of the wall like it's a baseboard).

Séjour entre amis de 2 nuits, Début du séjour le 13 août 2021

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AVOID AT ALL COSTS

This place refused to honor the hotels.com reservation and when I arrived and was dropped off by uber at 2 in the morning, the very rude night manager forced us to rebook at a MUCH higher rate. He saw an easy target since we were obviously tired and did not have a car. He claimed my credit card was rejected, however the Dennys next door whom I was told was owned by the same people had no issues with it. There was over $10K in available credit for any reasonable hold. Once we got into our rooms, the room reeked of cigarette smoke despite being a non smoking room. We went to the CVS across the street for Febreze and that got the smell out until the next day when the smell reappeared. It could not have been a maid because they refused to clean the rooms. Please learn from my mistake, these people are rude and dishonest. I let the festival I attended know that this place paints Rome NY in a very bad light.

Mark, Séjour de 4 nuits, Début du séjour le 12 août 2021

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Dirty

Robin, Séjour de 1 nuit, Début du séjour le 7 août 2021

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