Sonesta ES Suites Chicago - Schaumburg

Overall fantastic! No problems from here.

I loved everything about my stay !!! It was my boyfriends birthday weekend and we checked in Friday and checked out Monday and the whole wek was beautiful. The person who i really loves was Ms Tori she helped me every step of the way even when i first booked the hotel she helped me i love her personality and she really made me feel welcomed she deserves a raise. Bed was super comfy and big

Not good they had bedbugs I reported to the front desk and she basically was like there is nothing they can do to accommodate me but she will call pest control

Great & clran room

Ot was good. Due to this social distancing they had the breakfast to go and everything was nearly placed in ziploc bags. The rooms were clean

Our third time staying here. They allowed us to check in early (around 1230); that was a definite PLUS. My only issue is that I called to ask for a blanket and pillow for the couch bed and had to wait over an hour. And that was only after SEVERAL phone calls to remind them. Other than that, things were great.

Overall it was good. We had some issues in the beginning the first room the heat didn’t work, and the bedroom bathtub handle broke and we couldn’t cut the water off we notified the office and they said ok, but no one came to turn it off after about 30 mins my son had to go get somebody to bring them back to fix it. Then before we requested another room they told us we can bring space heaters. I was like no I have small children I would like to be switched to another room so they did.

Check in/out was smooth and the property is nicely located and quiet at night. We booked a single bedroom, second floor. The bedroom was mostly clean, a few spots on walls could have been wiped down but nothing overly concerning. Room was spacious, and comfortable. Third floor we could hear walking around a little bit wasn’t bad, and it’s to be expected considering wood frame. Breakfast In the morning was great, hot food, pancakes, bagels etc. My only negative would be to maybe extend hours a little for vacationers. Overall experience was excellent and we are planning our next stay already.

Nice hotel overall. Direct outdoor suite entrances can make them a little colder and harder to regulate. But it's nice to have direct access and cut down on noice from multiple rooms.

Beds were extremely comfortable, just wish there were extra blankets somewhere for those of us that are always freezing ;-) The 2 separate bedrooms are VERY handy is you need a break from the kids or other family you're traveling with. The bathroom is stocked with supplies, but the shampoo is kinda harsh so you might want to bring your own to use. Front desk staff was wonderful and check in was a breeze! Breakfast was delicious with many options. Highly recommend staying here!