Sonesta ES Suites St. Louis - Chesterfield

Mediocre at best

I was a bit disappointed with Sonesta ES Suites St Louis - Chesterfield. After reading some great reviews and looking through photos, I was not met with what I expected upon my arrival. Check in staff was very friendly, I will give them that. However, nowhere on the website did they advise that their pool was closed because of COVID and the business didn't do it's due diligence in getting it up to standard to reopen with the lifting restrictions. Not that a pool is a requirement of a stay but when you promise a 6 year old there will be a pool, it's hard to go back on that. Additionally, our room was swarming in ants. They were all over the kitchen table and found their way many other places as well. The area roadways were also under construction (not the hotels fault of course) and it is RIGHT off the highway so you get a lot of traffic noise when you're outside the room. Not exactly a peaceful spot to sit outside and relax, which was a good portion of what I was hoping for this trip. The beds were comfy and well-kept, except for the sheets that were put on sideways. The kitchen was okay, minus the ants. The bathrooms were clean, minus the used washcloth that was left hanging over the shower curtain (which I'm choosing to assume was from the cleaners and not the previous tenant). Overall, mediocre at best. Not where I will be staying again though, that's for sure.

Séjour affaires de 7 nuits, Début du séjour le 10 juil. 2021

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Not Impressed

All vents for unit needed a good dusting, carpet needed to be cleaned. No one ever contacted us to clean unit or change sheets and our stay was 10 days. Ridiculous that workout room and pool still closed with COVID excuse.

Séjour de 10 nuits, Début du séjour le 30 juin 2021

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Great Family Stay

The property is very well kept and quiet. I felt comfortable enough to walk around for exercise purposes and the kitchen area was perfect for quick, small meals. I would suggest adding oven mits and maybe a cookie sheet. The staff was friendly and accommodating which was the best part. Our room had also been freshly cleaned prior to arrival. Everything went better than expected!

Barbara, Séjour en famille de 3 nuits, Début du séjour le 25 juin 2021

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Great location/clean hotel

Hotel was perfect for our large group. The 2 bedroom suite was comfortable. Beds were great. Location is in very safe and nice area. Restaurants and shops close by.

Candace, Séjour entre amis de 4 nuits, Début du séjour le 24 juin 2021

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Not the cleanest

The stay was okay, however it wasnt very clean, the pillow cases had stains on them from previous people, one pillow case had what looked like old blood on it, others had what looked like makeup, the pull out couch bed had yellow stains on it (looked like urine stains), the pull out couch also didnt have any sheets or bedding for it, every hotel I have ever stayed in always had a fitted sheet on it and had extra bedding in the closet, this room had none, so we had to go to the office and ask for bedding to which we were given 2 flat sheets and a quilt. The king bed was made with only flat sheets on the mattress no fitted sheet(kinda odd), and then a comforter (which was great we had a comforter for 1 bed!) Our original set of towels smelled like mildew and had red/orange stains on them so we had to go to the office and get new towels. No bugs or anything, however dishes in the dishwasher were said to be clean but when we finally figure out they were in the dishwasher we pulled them out to use and they still had food stuck to them. So I had to run to the store and get a sponge and soap to wash the dishes for my family to use. The door had large gaps around it, which allowed the heat from outside in our room, as well as smoke smell from people standing outside smoking. We had to move rooms towards the end of our stay due to the AC seemed to be going out, the next room also had same issues other then the AC worked.

Séjour en famille de 8 nuits, Début du séjour le 12 juin 2021

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Family Time

The suite was nice. There was a couple of downsides though, parking space was limited. I had to park in front where you check-in and walk to the back to my suite. If you are traveling with no family it would not have been bad, but I was traveling with my kids and had stuff I had to get into the suite. The dishes that were included in the suite were dirty, and there was no sponge or dish detergent that was available for me to be able to wash them. There was no hairdryer, which I mentioned to the front desk when I left and she told me it was due to Covid, which I understand, however, that should have been communicated to me at check-in. Other than those items it was a nice little suite.

Trang, Séjour en famille de 1 nuit, Début du séjour le 30 mai 2021

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Everything was great except parking. I shouldn’t have to walk from the opposite end of the lot. Other than that it was fantastic.

Jason, Séjour de 2 nuits, Début du séjour le 29 mai 2021

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Pleasant, Clean, and Nice Place

We booked this hotel due to value and geography to our plans. We were communicated with to ensure we'd have a ground floor room. The front desk staff were friendly and accommodating in getting more supplied, i.e., coffee packets and linens. We will stay here again when we return. It was quiet and we never heard anyone. However, the parking was at a premium - meaning it was hit or miss if we'd be able to find a spot coming back to the room later in the evening.

Tammy, Séjour en famille de 3 nuits, Début du séjour le 28 mai 2021

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We have had great experiences staying at Sonesta ES hotels in the past and this one did not disappoint. Great set up in rooms. The pool still was not open, but we did not have time to swim anyway.

Tina, Séjour en famille de 3 nuits, Début du séjour le 28 mai 2021

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great value, great room.

check in was easy and quick. they need more parking spots, tho. I often had to park quite a ways from my building. The room was large and clean, though there was a cigarette burn in the couch. The safety lock didn't work on my door, but I never felt in danger. The top rack of the dishwasher was off kilter. It didn't slide in and out without effort, but the full size fridge and oven/stovetop was a big plus. Very close to the interstate, but not so close that traffic noise was a problem. I'll happily stay here again.

Robert, Séjour de 4 nuits, Début du séjour le 13 mai 2021

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