I have to say I was pleasently suprised. đ đł customer service from front desk, breakfast and house cleaning was AMAZING. Our room was clean and bed was comfortable. Pool outside was a nice refreshing swim when the weather was so hot. Breakfast was hot and there was somone always replenishing the food. Only "complaint" would be I wish they would have offered different selections vs. the same choices everyday. Hotel is by a busy freeway so you can hear the traffic but nothing that turning the AC fan on cant solve.
It was fine, they did have snacks and drinks every night during their social hour. Nice breakfast with eggs, sausage, biscuits and gravy, waffles, fruit, and cereal. Nice outside pool that seemed to be heated.
The room was heavily smoked in. It smelled like a freshly used ash tray. We told the front counter right away and their solution was spray air freshener on the room. It only made it worse and they should have given us a different room. Not a pleasant stay and pI fell worse of for staying there.
We travel quite a bit (about 10-15x per year), and this hotel was easily in our top 10 for friendliness and customer service. From the simple greeting to guests to the concern they showed in making sure the little details were taken care of, we felt comfortable, and even more notable was how I observed that the electric line workers staying there were treated. I saw the person at the front desk going out of her way to help them get what they needed in such a cheerful way, and it left a lasting good impression. The lobby area is bright, with a lot of natural light, and gives a relaxing feel. This hotel was a little difficult to navigate to - no fault of their own, the town appears to be a small one that got a 30,000 population dropped on it and the traffic patterns show it, but well worth a couple left turns.