There wasnât anyone at the property to get me check me in. They said call this number after hours. I called the number 10 times in over 20 minutes of waiting outside. I didnât get a refund either
We had been working storm trouble in Texas. I-10 East closed down and we had been driving for 10+ hours trying to get out of Texas. We finally decided we were too tired to keep going. I booked the closest hotel to our location.
When we arrived, the office was well lit and the Open sign was on. However, the door was locked and the outside temperature was below freezing with strong winds.
I knocked and knocked. I called the number for the hotel. I called Hotels.com. We sat in our truck for over 30 minutes hoping someone would arrive. I had left 3 messages for the hotel. No one came and no one returned my call.
We had to backtrack 30 miles to find an available hotel room. After chatting with Hotels.com, I eventually spoke to a live agent. They also called the hotel and was unable to reach anyone.
It took almost 40 minutes to get my account refunded. What an exhausting experience.