4/10 Correct
1 juil. 2022
Very disappointed
We didn't get the correct room and size that we booked. We booked 2 queen beds with pull out sofa to accommodate our family of 5 me, my husband, our daughter and our twin boys. They gave us 1 bed and a pull out so someone had to sleep on the floor.
We arrived at 2:30 and was told to come back at 3. Check in was at 3 so we were fine with that. We didn't get a room until 2 hours and 17 minutes after. We were waiting outside for a room to get ready for over 2 hours after our check in time.
A lady was about to give us the right room and said two were available, printed the card and then a rude lady stopped her and said none were available.
No remote in room
We only were given 2 wash cloths for a room reserved for 5. Went to front desk and a young man was very rude when we asked for 2 extra wash cloths and said they don't keep extra wash cloths. Rolls his eyes and walks away. We then call corporate and corporate calls the front desk. The front desk calls the room while we on the cell phone with corporate and ask did we call for some towels... once he realized it was us. He hung up in my husband face. Mind you, this is the Hyatt. And was also Father's day weekend. I booked them to get what i paid for and for my husband to enjoy. Not for him tonend up having to SLEEP ON THE FLOOR. We have traveled all over and here in our home city had the worst hotel experience ever. I will book with comfort inn and suites from now on.
Amanda, séjour en famille de 1 nuit
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