ITC Rajputana, A Luxury Collection Hotel, Jaipur

Excellent service.

Expect better service from a 5 star. Check-in was sloppy and took too long. Rooms are average and in need of an upgrade. Food was good.

This hotel has no idea about its rooms. I was travelling with Infants and specifically asked for interconnecting rooms. I was told that my rooms are interconnecting. But when I arrived in my rooms they weren’t. After all the hassle I finally got my rooms. The bed covers had not been changed. My pillow case was dirty and it was smelling. I complained about this the next morning since it was too late that evening. The hot water comes intermittently. I had to wait 6 minutes in the shower before the hot water started to flow. Then during the shower it kept switching between hot and cold. I complained about all this and told them I have another reservation after one day which I will cancel because I want a comfortable stay. Now I’m back in the hotel and they assured me that my rooms are interconnecting after confirming this to me 6 times !!! I come to the room and again there’s no interconnecting rooms. I am tired and would like to rest. But I’ve spent 40 mins outside the room trying to get the rooms I had asked for. I would never stay with an ITC ever again.

This is probably the only hotel in a place as touristy as Jaipur which charges for wi -fi. Even a 1 star hotel provides free wi fi. Despite giving clear instructions to the house keeping/room service staff, the number of times a door bell is rung, is rather discomforting. I had to get to work during the night time which means that during the day I had to sleep, but despite keeping the room on 'DND', the staff called the room phone.

Reception and restaurants were very good. Bathrooms and breakfast can be improved