Es un hotel en reconstruccion , pero las habitaciones ya terminadas estĂĄn mal equipadas , cortinas que no cubren el ventana , TV que no se ve , en fin muchas cosas mal
They are doing renovations, which is OK, but the phone wanted to blink red all night. Hotel staff said to ignore. We unplugged. The blackout window shade has large gaps. The room seemed 1/2 renovated. Either renovate completely or donât rent the room. I donât really feel I got a renovation discount on the price.
The staff was very nice, helpful and professional.
The place was in a good location, price was right, the hotel was clean, the bed was comfortable and the breakfast was solid. Thats what is important to me in a hotel and they met those neede.
The room was clean but they had recently put wallpaper up in the bathroom and the adhesive used affected my allergies and had a strong scent. It was not pleasant at all. The staff were very nice and helpful especially since the elevator was very broken.
What started out as a good stay turned horrible. At 2am on our last night of our stay I awoke to see something climbing on the wall. Upon further inspection I saw it was a roach of some kind. I was unable to go back to sleep, due to fear of more bugs crawling on to us and in our things. I killed it and left it in a napkin in the bathroom sink. Upon checking out I explained our concern to the desk clerk who said that something like
That had never happened at their property before. I presented the napkin with the bug to her as proof of what it was. Her lack of concern made the experience even worse. She shrugged when I told her that I had a 5.5 hour drive home, with very little sleep. She offered to have the property manager contact us only after I asked. When I asked for his name she pointed to a rack with multiple cards and said âitâs right here hunâ. I am a Hilton honors member and stay with them quite often. She even admonished me for the missing
Information the staff failed to collect at check in because I booked through a 3rd party and not directly with Hilton.we were there for a dance competition for my granddaughter and I refuse to stay at this property in the future.