2/10
There was no king room available as we booked and when the clerk went to change us to a queen room, suddenly he was unable to do anything to get us checked in. We had to scramble and pay more than double the cost to stay at another hotel. This hotel is awful, staff was unaccommodating, unhelpful and showed zero remorse for the situation.
It seems they wanted us to leave because they had a waitlist for the night and could charge much more from the discounted rate we received for booking early.
Awful service. If I could give zero stars I would.
Jessica
Séjour en famille de 1 nuit