The room was covered in dust. I ean my finger over the dresser and it made a trail. Holes in carpet. The area around the toilet was white and rusty as if it had been replaced or repaired in a hurry. The bathroom door was beat up. The closet door didnât close all the way. The shower curtain was not enough to keep the floor from getting soaked. The saving grace was the bed which was super comfy. They did provide us with a shuttle to the airport which was nice. They have 699 rooms and I am a Bonvoy member yet I felt they could have potentially put us in a room that was nicer.
This was our first experience at a Sheraton hotel and it will be our last. We booked 2 rooms for three nights. We arrived early and we were able to check in an hour early which was the only positive part of this stay. The first night we discovered that there was no electricity along one wall; no bedside lights, no phone, and no alarm clock. After notifying the front desk, the maintenance man arrived, checked a couple of things and said he'd be right back (this was at 9:30 PM). He never returned. I stopped at the front desk again the next morning and asked for someone to stop in about an hour but no one came. Finally, on our last night we notified the front desk again. The same maintenance man stopped and did the same thing! It took calling the front desk for a 4th time and demanding to speak with a manager to get a maintenance supervisor to resolve the issue (at 10 PM on our last night). The manager assured us that we would receive a discount, but there was no compensation for this issue. Lastly, I strongly question the cleanliness of the rooms as we came across two empty beer bottles hidden under the black out shade on the floor of our room from a prior stay. Who knows how long those had been there..... I would not recommend this hotel.
Excellent and very convenient location.
Staff very friendly and inviting.
Room comfortable, clean and quiet.
Breakfast vouchers offered at check-in were a great deal!
Breakfast above average and servers were friendly and did an awesome job.
We had to request a room change because one of the mattress foundations had collapsed on one side. Our second room was nice but the pillows werenât great. One very soft and other lumpy. The door was very difficult to open and close too. Had to really push down hard on the handle to open it. Couldnât find help at the coffee shop counter. Nice location for our activities. Pleasant staff.
Stay was just ok. Booked the club level but it was not available on Friday and Saturday which would have been nice to know in advance. Had 4 people booked to our room and kept stocking with 2 towels. Would not stay again.
Booked the club level. Room was okay but unfortunately children playing tag throughout the hallways at 11 at night. Called Hannah front desk she blew it off. The club level room children playing in there. It was a time where the area was not stocked. Breakfast was mediocre. Wonât be back.