Days Inn and Suites by Wyndham St. Louis/Westport Plaza

The hotel is very run down, and the rooms are dirty. Wallpaper seeping in bathrooms. The first room we were given had a broken heater, so we were moved to another room that had sopping wet carpet outside of the bathroom. The whole place smelled of pot and sewer. There are sliding glass doors that lead to the swimming area from your room and our door was faulty and the screen was ripped like someone had tried to break in. A woman was being transported by EMS for what appeared to be an overdose, so that was fun for the kids to see. Also, we booked a double bed room and made sure we could get a rollaway for our 9 year old. Have done this on every overnight trip for the past 9 years and have never had a problem. This time the front desk person says he cant let me have a rollaway because 5 people to a room is a fire hazard. So we had not one, but two crappy rooms. And pay for it. No breakfast available as well.

Could have offered me towels when ask for. Other than that our stay was excellent. So we give it two thumbs up.

There was a miscommunication among staff about prepping our room, so though the crib was provided and set up, the room hadn’t been finished yet in terms of linen. This was immediately resolved once I brought it to their attention, but one staff member got upset and yelled at their manager in front of us as it was being corrected.

It was terrible, no face towels, beds pads and mattresses were dirty on the sides, hotel phone did not work(had to call fornt desk with your cell phone), people in next room fighting......

Keep getting put in rooms where by people that keep up disturbances. Apparently a room was rented to some children who kept running up and down the hall they littered hall with trash. Come out the room and they where sleep in the stairwell. Called front desk no response. Went down to check out at 6:30am and the front desk clerk was more concerned with the time I called and did not try to do anything to rectify the situation he was too busy watching tv on his phone. Those kids where still there and nothing was done will not go bk to that particular property.

We were staying four nights so we had requested a room on the first level, they gave us a room on the second floor, I pointed out the request and they said they don't see those, but changed us to the first floor next to as far from the front desk as possible. the bath was so moldy we did sponge baths in stead. The carpet was so dirty when we wiped off our feet there was mud on the cloth. As far as security, someone kept propping open the door in the back of the facility and no one came to check on it. We did not complain beyond the floor of the room. But we have stayed here several times and this will be our last.Also they started to charge an extra six dollars on our bill and when I asked why they said it was a tax and then they took it off.

The only thing that was okay at this hotel was the staff. She was very friendly and upgraded my room due to the first one being very nasty!!! The 2nd room was okay but I'll never do a Days Inn again

Bathroom was poorly cleaned soa0 scum on walls and tub. Hair on walls. Mold and mildew all over, vent screen filthy. Front desk person didn't seem to care.

This hotel was EXTREMELY dirty. I am certain it has not been vacuumed or dusted in years. Old toys, makeup and cardboard were found in the fold out sofa. The bedding was torn and stained. Extra towels were not allowed. The room we had needed major cleaning and restoration. Broken desk chair, multiple dents on fridge, voicemail on phone left from 3 months prior, dirty windows and broken lamps...unbelievable how bad it was

I always enjoy my stay