The hotel building is very impressive. The main atrium and bar area was inaccessible on 2 of the 4 days of our stay due to a private function, which is not great for hotel guests. The room facilities are spartan. There was no tea making facility, towelling robes or literature about the hotel facilities . Room service Breakfast tea was delivered minus milk and the used cups and tray was not removed from our room for the entirety of our stay. When we were ready to leave and asked reception if they could book a taxi to take us to the airport, they said they didnât do that and gave us a card to arrange one ourselves. We have NEVER had this from any other hotel we have stayed in. I approached the concierge for help as we needed a taxi quickly, they were extremely helpful and booked one immediately. The restaurant service and food was good.
The property has kept the wonderful station architecture and used the space well. The staff were welcoming and the room we had was spacious as we were 3 adults sharing. The food was not as good as the price of it would imply. We had a very salty salad and the coffee was weak, however both these things were remedied by the wonderful and efficient staff. If I were to stay again I would ask for room on the upper floors not overlooking the reception. The rooms on the ground floor with a patio would probably be lovely in warmer times!
The bar and restaurant staff don't speak English and unable to make things correctly. For the price, the food is bad. Not sure how they can expect people to recommend this place. I was told to amend this review because I was honest.
Aside from being a beautiful building, in a fantastic location⊠The staff here went above and beyond. Everybody was super kind, polite, accommodating. They helped our group take pictures. Brought me flavored coffee syrup. Just made our girls Christmas trip special.