Embassy Suites by Hilton Dallas DFW Airport South

The rooms were outdated and the staff wasnt very friendly at all. The fee of $75 they charge is to much.

Not what we expected from embassy suits, lobby was nice, but the room was run down in poor shape and in desperate need on a remodel. We originally though we got a good deal about $150 on hotels.com but after getting there with our 3 young kids and seeing electric covers missing, 1970's sofas and the condition of our suit, we where pretty disappointed.

The whole reason we stayed was for airport shuttle At 9:30 PM we told the front desk my sister would be flying it at 11:00 pm they said great just have her call the hotel. When my sister called the shuttle had stopped at 9:00pm very upsetting. Just apology from manager . Could not get coffee at diner because of Covid we were told. Breakfast also stopped early and no coffee after 945 because of covid. Use to be my favorite place not anymore.

Overall was a good stay. The hotel was beautiful but seemed “run down” and could have been updated. There were small things we noticed. The rail in one of the elevator was loose and needed to be screwed in. The room we stayed in, must have had the key pad recently changed because it too was loose and my husband tightened it the first night we were there. The people at the the desk were AWESOME. All of them were great, helpful and kind. As I said overall was a good stay.

Wonderful stay, clean rooms and amazing breakfast!

Convenient, comfortable, and quality hotel for my layover on an overseas vacation. The room is large with all amenities. The shuttle to/from the airport is dependable and quick.

Very good

First room had water leaking from the ceiling,which gave the entire room a damp wet moldy smell. 2nd room was the same wet moldy smell n the carpets even felt damp. The basic furniture was dusted but cob webs were all over the ceiling n fan. We were so glad it was only one night n we would’ve changed hotels but it was getting late n was close to the airport.

The service was absolutely amazing. One of the best customer service I’ve received from hotels. The lobby area was beautifully decorated, up to date and clean. The price was reasonable as well. My room, however, was very out dated with leaking pipes from the ceiling into the shower which left a stain in the shower making it appear to be dirty although it was clean. The toilet did not stop running either. The dresser in the room wasn’t leveled therefore the drawers didn’t stay closed. I was only there for a night so all of this wasn’t a huge issue but may have been for someone long term.