What I liked: the hotel's 2 stores (very practical), the number of buses to the Narita airport (and also the buses to AEON MALL Narita), the hospitality, the service, the very responsive staff (when I had questions and/or problems, I immediately got concrete and efficient answers).
What I didn't like si much (I should point out that these aspects do not concern the hotel staff): some people staying in the hotel behaved disrespectfully (very noisy in their rooms, shouting, screaming...). As the insulation in the rooms was not the best, I was often disturbed by some of my room neighbors.