This was my second time standing there both times was awful. The rooms are very nasty. They are not clean. I stepped out for a minute when I came back. My key card couldnât work on both trips. They tell me that they are having problems with the key cards when I get back to the room Someone had been in the room. The service man tell me that maintenance was in the room, but whoever was in the room had been smoking, bed with script. Everything has been moved around the service guy call someone on the phone and he says sorry maâam. We did not check no one into the room. I explain to them. I never said you check no one into the room, but someoneâs been in the room smoking, and I donât smoke so finally they give me another room I get into the room thereâs hair and cigarettes ashes on the floor so I was very frustrated. The TV didnât work on the first trip. They told me it was because of the storm on the second trip thatâs even they work again at this point Iâm like no no need to complain to the other. Theyâre not trying to fix anything around here. Iâll be gone by morning around 5:45 AM. Someoneâs going around knocking on all the guest doors waking me up at my sleep. Checkout tab is not until 11 AM. This has been a very awful trip. I do not recommend this hotel to no one. They need to fix a lot of things. Food donât work and itâs just nasty and awful everywhere.
Horrible experience. We were placed in a stinky smoking room with non working TV, a sink that leak water, room keys that didnât work (the manager finally gave us a master key so we can go in and out). The hotel look liked an abandoned place from a horror movie and the lobby was totally empty for hours at a time. We waited for breakfast (as it was advertised) from 8 to 8:30 am with no success and there was NO one to even do our check out. Although years back this âhotelâ was a nice place, now it should be condemned, closed or totally refurbished.