limited parking, access to car (had to valet), front desk unprepared for check-in (internet was down) and when it was available to check-on timing was very inconvenient, elevator very slow (waited over 5 minutes), room was freezing and heat didn’t kick in for hours/had to wear multiple layers and make sure our infant daughter was warm enough, “mountain view” room was by main road and where cars get valeted-very noisy and could hear valet attendants talking very clearly, dirty ring in our toilet and water coming out of bathroom sink was cloudy/dirty. i would expect things like this to happen at cheaper hotel chins, but not for a hotel that advertises and charges like they’re high-end