SureStay Hotel by Best Western Portland City Center

The lady at the desk was not very nice, barely said hello. When my husband called the reception because we couldn't make the shower work, she yelled that she ALREADY explained us how to make it work, which was untrue. The bar on the street is quite noisy at night. Coffee was not available (finished?) every time we had breakfast. The first day we used the machine in the room, but coffee was not provided in the room from the 2nd day. Sincerely, I don't recommend staying more than one night.

The bed sheets had to be changed rite away!!.But all around it was a good stay. Friendly service.

We were not happy with the stay. The one guy running the place seriously downplays the problems there. Since our last stay, the little mall area next door was boarded up and spray painted and all the homes on the block were as well. All around were people living in tents. A guy with mental problems was allowed to hang out in the parking lot all day sitting in a chair by the stairwell chain smoking. Didn't feel safe with the rioting downtown. The guy running the place was cocky about how it is no big deal, the riots are 15 blocks away, even though the signs of rioting were all around the block. He claimed the tents had been there for years. We have gone there several times over the past 4 years for medical needs at OHSU (every 2 months is a check up) and I never saw so many tents so close to the hotel. One was right on the side walk.

Hotel is not in a great neighborhood. Homeless camped across the street. I’m not sure who posted about the view? Staff is friendly, room older but clean, nice sack breakfast in the morning.

My friend and I stayed here for 2 nights. It was affordable and close to downtown Portland. The staff was very friendly and helpful. The hotel is a bit older and not in the best condition, but was perfectly adequate for our short stay.

Great location, great view of the city at night, all around a great place to stay! We will definitely be staying there again. I also forgot to mention that they have amazing rates! The employees, all of them, from the maids and handyman all the way up to the front desk are absolutely one of a kind! They r compassionate, friendly, helpful and seem to always b smiling!!!😁😁

Overall it was a really good experience there. My only (minor) gripe is that it was kind of a dinky TV. 😀

The walls are paper thin. We could hear our neighbor have a normal conversation as if there was no wall between us. The room heater switches on and off often, (it was a cold winter night) each time it does the metal fins in the heat exchanger make loud clicking sounds as they expand. I'm not a light sleeper and even with a pillow over my head I was waking up.

Hard to find check in office, hotel clean but very basic. Comfortable and would stay again, was there for an early morning visit at ohsu.

Nice people, clean but a bit shabby.