It is a hotel that meets my expectations. Very warm welcome with a glass of champagne, we were lucky enough to be upgraded to a magnificent suite. The bedding is just exceptional. It was one of our best hotels during our stay in LA.
Great location, front desk staff was very kind. Shower did not work well (shower head kept falling) and the drain barely worked. The room is in need of a good cleaning as there was dirt and stains on many of the walls, specifically around the AC. I was charged for valet when I never parked at the hotel and was told the âamenity feeâ was for items like the soap/shampoo and âfree watersâ in the room, which seems very odd. Again, great location and staff, but business practices are a little concerning.
The property was just "ok". It's obviously a much older hotel, renovated to be younger and chic, but in my opinion they needed to go an extra mile. The rooms are tired, carpet is old, fixtures are meh - walls are painted over and bubbled in a lot of places. The location is good, quiet, and out of the hustle and bustle of BH, but still walkable to amenities. Staff were very lovely. Next time I'd stay somewhere I knew was fresh, clean and more comfortable.