Fabulous hotel right in the centre of Harrogate. What a lovely characterful place . The staff were excellent . The food was brilliant and what a fab place the bar was . Loved our stay , thank your u. Special thanks to Jordan at night for sorting the key card faff. Top lad đ.
Excellent stay! Very clean room. Staff in reception and bar area are extremely friendly. I would highly recommend this hotel when you are in Harrogate!
Very central and nice looking from the outside . Room was pleasant but very noisy . Could hear next doors tv ( very loud) plus tv positioning but awkward ti get past with the should sticking out. value for money but maybe leave more then 2 tea bags or a selection box even better
Nice spacious rooms well appointed happy friendly staff.
Only thing that let it down was the breakfast, rather than seat yourself have a seat assigned as we found no where to sit.
Weekend away and our second stay. A nice hotel well situated in Harrogate, the only flaw being the breakfast service which can be described as chaotic at best. Only 2 visible staff members who struggled to clear tables, no pastries, and the bread ran out for toast and keep the service going and this was while the hotel was fully booked over a bank holiday weekend.
This was a stop off for Sunday as I was due in Harrogate for rehabilitation treatment on the Monday to Friday. Great stop gap. Food in the evening was sent back as the pasta was cold. Service and staff were helpful.
Me & my wife stayed here for our first wedding anniversary and had an amazing time.
The staff were really friendly and went out of their way to make our stay extra special. This included putting flowers in our room as requested, they even upgraded our room free of charge when we checked in.
Highly recommended!
Disappointing.
For nearly ÂŁ300 a night I expected more to be honest.
Lovely setting but lack of proper reception wasnât good. No internal phone lines from the room, and even when ringing the landline from the room - nobody picked up.
The ceiling between the rooms was paper thin that every time the person above us rolled over in bed we could hear it, every footstep. Wasnât great.
We ate in the restaurant and for only the second time in my life I had to send a dish back. ÂŁ15 for a bowl of pasta needs to be good, it was terrible. I call the waitress over and said the dish wasnât nice, she looked at it and immediately said âoh that looks dryâ. Iâm sure it had been sat out for 10 mins under a lamp whilst they did the other dish. They remade it but the second one was awful too, no flavour just mass amounts of chili - inedible. The waitress collected it, seeing that we hadnât eaten it and just said âno good either? Sorry weâre introducing a new menuâ and just took the plate away. No offer to reimburse, offer of a dessert or drink on the house, just took the plates so we decided to just leave at that point. There must have been only 5 tables eating in the whole restaurant so Iâve no idea how they go to so wrong.
In the 18 hours we were there we had spent ÂŁ360 in total on just two guests and for that price and service it wasnât good enough.
That was enough to put us off ever staying there again sadly, which is a shame because it could be fantastic.
I made the mistake of attempting self check in as I hadnât realized I could have gone into the bar where a human would have checked me in !!! What a fiddly thing to do .
However . âŠ. Excellent room , good service & really conveniently situated.