I booked our stay through Hotels.com. We got a room with a king and since we had 3 guests, made sure that we could get a roll-away for the 3rd person. At check in, the rep complained that they did not know about the roll-away. He arranged to have one delivered to the room, but acted inconvenienced. Then he gave us 2 room card keys and when I asked for 3, he was again a bit put out. Our next reason for giving only a 3 star rating was the noises heard in the room. The lack of sound deadening in the ceiling became clear at 4 am when the guest above us woke us all up by walking around for 30 minutes. Also, the smell of stale smoke throughout the hotel was mild but bothersome. The final problem we had was quality of the free breakfast. It was ok at best, so we did not eat there on our 2nd morning.