The checking at 3pm wasnât any problem and the lady (Christy) who help us at that time was excellent, but when we left to a family gathering and came back at 11pm, we ask a the service guests in the front desk (Michael) for towels he answered with an attitude and told us to bring the dirty towels first, we went to the room and the keys werenât working, we came back to the desk we didnât see anyone so we said âhelloâ, no response, we knock the desk softly since it was not a bell in the front desk, Mr. Michael came out and with a nasty attitude say âdonât bang my deskâ we said sir we didnât bang the desk, we just softly knock to get a response. He answered âIâm going to have you remove from the propertyâ, I answered âsir we just want our keys to be reset because it is not workingâ, he answered âleave my front deskâ, I answered âhow can we leave since our keys are not workingâ, Mr. Michael answered âI will call the policeâ, I said why we just want to have functional keys to get in our room to rest, but yes call the policeâ. 3 officers came ask what happened and we resumed the same story I mentioned above, one of the officers told Mr. Michael reset their keys and told us go to your room. After the officers left, Mr. Michael insisted that he needs Identifications or we have to leave the property, â I said we are trying to get rest now. He insisted to said âhe will call the police againâ I called the police this time. The experience was terrible, Mr. Michael treated us terrible.