Grand Fiesta Americana Chapultepec

No volveré a hospedarme en ese Hotel, servicio pésimo, años de hospedarme ahí con un excelente servicio, pero las ultimas dos estadías fueron malísimas, sobre todo un pésimo servicio del personal, malas condiciones de la habitación y un día entero no tuve agua ni para lavarme los dientes, en general pésimo, nada recomendable, no volveré a llegar ahí !

Reno’s underway without prior notice. Jackhammers started at 8:10!! Traffic noise noticeable. Old fashioned rooms. Limited plug ins for charging. Very slow hot water and low pressure I sink. No real lobby. Front and door staff not friendly. Great breakfast with good staff

This is feedback to the hotel. Breakfast only started at 6:30 but I had an early flight so had to leave at 6:30 from hotel, passed by bf at 6:20 and just asked to get some fruits/juice since my bf that was already ready available at the buffet but manager said strictly NO and advise me to order room service. I explained the situation and just asked for take-away, still strictly NO. Not would you would expect from a hotel striving for 4/5 stars. At least have the option for a bf box or similar. Take time to listen to your customers and provide them proper service in the future is my advice.

Very serviceable hotel, centrally located with a friendly and helpful staff. Stayed 5 nights. Quiet. Good exercise facility. Nice breakfast buffet. Would return.

Excellent service and an incomparable view!!!!