Our room had 2 bedrooms and felt really comfortable with our children. Close to beach and train station and nice view from window. We had a comfortable stay. The only downside was the carpet and decor is a bit run down and the shower was weak. I thought it was excellent value for money and we enjoyed our stay.
Hotel is in fine condition and value for money. Staff are trying the best they can but some issues with hot water running out due to a tank issue meant I was offered another room.
This was excellent and handled by receptionist in a calm and professional manor.
What let the trip down was the kids allowed to run up and down the halls knocking and shouting on each others doors till 3am. Not the hotels issue but gives an example of the type of people who frequent these types of hotels. Did notify the reception on check out and he said they would try to stop this but I was leaving so I hope the other guests who complained about the same thing at breakfast got this cleared up for the rest of their stay.
Apart from these issues it was straight 6 or 7 out of 10 for the facilities and a 9 out of 10 for the staff.
I drove past the hotel twice because I thought it was closed down. The outside of the building is horrendous.
Check in said 11am-4pm got told to go away till 4pm but had to check out at 11am so only got half a days stay. Room had an inch of dust on the windows which felt like they would fall out when you tried to open. Such a shame as the views were fantastic but the hotel is not.
After reading some of the reviews we didnât have high expectations so we were pleasantly surprised on arrival - although the outside is in great need of a paint we thought the inside looked pleasant enough and we had a good size clean double room
We really appreciated use of the sister hotel as the atmosphere there seemed a bit more alive with families
using the pool and sitting in the bar etc .
The one thing Iâd change is the check in time Iâd rather 3.30 and leave room by 10.30 as 4pm check in feels a tad too late .
Helpful at reception although our initial welcome was interrupted by other visitors one of whom was very loud.Bathroom was not that clean and cup marks on dressing table.Water was not that hot and took ages to heat.More power points needed.One was very hard to access.
House keeping was very poor.
Went all week with the same bed sheets, no hoover done. Bathroom dirty, tea cups washed in bathroom sink, no fresh towels everyday.
Room very spacious and big bathroom, bed was comfortable, liked the idea of opting out of room cleaned if stay more than 2 nights for a free drinks token from bar, staff very helpful and friendly