Hilton Garden Inn Birmingham Brindley Place

Excellent hotel for an overnight stay before going to an event at Arena Birmingham which is less than 5 minutes walk away. There is car park right next door to the hotel which cost £19 for 24 hours and was very convenient. The room was very clean and quiet and the bed was comfortable. The staff on reception were very efficient and friendly.

We arrived as a party of 3 late evening after a long drive, only so be told very matter of factly that they had overbooked the hotel and there were only two rooms left. They offered to find another hotel for one of us bearing in mind it was after 11:30pm. Thankfully they had also not given us double rooms as we'd booked, but twin rooms meaning two of us shared to minimise hassle (good job we knew each other well!). The receptionists were pretty rude and unapologetic over the whole episode, offering us a paltry drink at the bar as recompense. It was a shame as the rooms were small and comfortable, the breakfast was excellent and the rest of the staff were extremely friendly and helpful. Unfortunately the experience on arrival has put me off ever staying at this hotel again which is a shame. We couldn't get access to the manager to explain why we weren't happy and as a result were offered nothing in compensation.

It was a lovely stay close to everything And a good team

Perfect location . Staff really helpful especially the man making the omelette at at breakfast .

Reception efficient and polite. Room prefect for a short stay. Location just right fir the centre of Birmingham.