Quality Inn Chicopee - Springfield

Small and dirty

Séjour en famille de 1 nuit, Début du séjour le 23 oct. 2021

Avis voyageur Hotels.com vérifié

Just ok

Roger, Séjour romantique de 1 nuit, Début du séjour le 18 oct. 2021

Avis voyageur Expedia vérifié

I checked in at 3:47 pm. My ordered room was not available. Still not sure why as it was booked a week in advance. Woman at front desk was also confused why. I guess managers don’t work on the weekend! I had booked the executive suite on a corner which was not available. I did get a regular suite room 107. I think there should be a discount because I did not get the executive suite. Room 107 was suitable noisy because of highway at traffic. These little problems have not deterred me from coming back here as I have already made another reservation for October 30-31. Overall experience with this stay is 8 1/2.

David, Séjour de 1 nuit, Début du séjour le 16 oct. 2021

Avis voyageur Hotels.com vérifié

Cancelled our visit even have the confirmation we paid to have this service was told by represntative we didn't pay for it nor dod we cancel and even called the hotel at 7 pm. Told us to go thru expedia and got charged a visit that was cancelled. No ONE RETURNED PHONE CALL INSTEAD AN EMAIL SAID OPPS SORRY YOUR STUCK PAYING NEVER EVER EVER AGAIN WILL I USE YOU

Ronald, Séjour romantique de 1 nuit, Début du séjour le 16 oct. 2021

Avis voyageur Expedia vérifié

The staff was not helpful. The room key did not work. After finding a staff member who told us to lift the door lever up first we got it to work. She could have told us when we first checked in. Also no one told us the password for the internet. Carpets were frayed. Not enough soap in the bathroom.

John, Séjour en famille de 1 nuit, Début du séjour le 9 oct. 2021

Avis voyageur Hotels.com vérifié

The bathroom is not clean.

Ming, Séjour en famille de 1 nuit, Début du séjour le 9 oct. 2021

Avis voyageur Expedia vérifié

Disappointing establishment.

Though signs said the building is smoke free the room reeked of cigarettes, especially the bathroom. Almost every time I came or went from my room the door at the bottom of the stairs to the outside was propped wide open and there were people hanging out smoking, blocking the walkway and entrance to parking lot. The walls were thin and noise was a bit of an issue. There were 4 small plump pillows for the king bed that were so small I had to arrange 3 just to keep my head on a pillow. The room was nice otherwise, fridge was working but the bathroom could use some TLC. Ceiling was peeling and the water pressure at the sink and bath faucet didn’t translate to the shower head. Toilet also regularly ran to top off tank.

Séjour de 1 nuit, Début du séjour le 9 oct. 2021

Avis voyageur Hotels.com vérifié

The room itself was fine - but I’m honestly surprised Quality hasn’t taken it’s name off of this property. It’s very literally falling apart. There were derelict cars and random car parts in the parking lot and driveway. It appears they have a contract with the city to house some troubled folks, which is wonderful, except when they’re smoking and drinking directly under my window and walking around the hallways with poorly trained pit bulls in fake “service dog” vests (trained service dogs do not bark and jump on random people in a hallway). That being said, the desk staff were friendly and they at least keep the parking lot well lit. If I’d had my kids with me, I would have left. But if you just need a place to crash, it’s fine.

Amanda, Séjour de 1 nuit, Début du séjour le 9 oct. 2021

Avis voyageur Orbitz vérifié

Roach Room

We didn't get to stay there since there were roaches. That's disgusting.

Heriberto, Séjour en famille de 1 nuit, Début du séjour le 2 oct. 2021

Avis voyageur Hotels.com vérifié

When we checked in there was a homeless person just sitting there. I was on crutches (having issues) and i'm like I paid over a hundred dollars for a room with homeless people hanging out? Not a fan.

Marsha, Séjour romantique de 1 nuit, Début du séjour le 2 oct. 2021

Avis voyageur Expedia vérifié