We arrived late due to unforseen circumstances, but i had called several times beforehand, and was reassured there would be someone at the desk all night. There was not. I was told by staff that late checkout would be available. At 830 am, they told me they do not do that. We also had to use our own sheets, as the ones they provides were stained. Its in a nice location, but the staff, room and business practices are enough to make me want to tell everyone to stay away